Contact MoonToon Support
Email winniet@naturethebest.homes or call +1 607-891-1197.
When contacting us, include your device model, iOS version, MoonToon app version, and a short description of the problem. Never send your password or full payment-card information.
Account and sign-in
If you cannot sign in, confirm your email address, check your connection, and try again. If the problem continues, contact support from the email associated with your account.
Content will not load
Confirm that your device is online, close and reopen MoonToon, and retry. If one item is affected, include its title and chapter or episode number in your support message.
Downloads
Keep MoonToon open while a new download begins, confirm that your device has enough storage, and avoid switching networks during the download. Availability may depend on content access and network conditions.
Notifications
Notification permission is controlled in iOS Settings. If permission is enabled but notifications do not arrive, restart the app and include your iOS and app versions when contacting support.
Privacy and account deletion
Read our Privacy Policy or follow the Delete Account instructions. Privacy and deletion requests may be sent to winniet@naturethebest.homes.